Front Desk Manager/Sales Associate
Abbotsford, BC
Front Desk Manager / Sales Associate
We are searching for a Front Desk Manager/Sales Associate for a vibrant and welcoming Pilates boutique studio committed to providing our clients with a transformative fitness experience. We are passionate about building a community where people of all fitness levels can feel supported and empowered. As a Front Desk Manager / Sales Associate, you’ll play a crucial role in delivering excellent customer service while helping to grow our community and business.
Job Description:
We are seeking an enthusiastic, organized, and customer-focused individual to join our team as a Front Desk Manager / Sales Associate. This hybrid role will require you to manage front desk operations, oversee client check-ins, and assist with day-to-day studio activities while also promoting our services, driving sales, and fostering a welcoming and friendly environment. You will be the first point of contact for our clients, so your role will be integral to creating an outstanding experience that keeps our clients coming back.
Key Responsibilities:
– Greet and welcome clients in a friendly, professional, and engaging manner.
– Check clients in for classes and ensure smooth operations at the front desk.
– Handle client inquiries regarding class availability, pricing, memberships, and packages.
– Answer phone calls, emails, and online inquiries promptly, providing information on services, class schedules, and promotions.
– Maintain studio cleanliness and organization, including the front desk area, retail section, and studio amenities.
– Handle basic administrative tasks such as processing payments, maintaining client records, and updating schedules in our booking system.
– Assist with onboarding new clients, including introducing them to our services, programs, and studio culture.
– Promote and sell memberships, class packages, and retail products to new and existing clients.
– Actively work to meet and exceed sales goals by upselling services, memberships, and promotions.
– Build strong relationships with clients and encourage referrals and positive word-of-mouth.
– Support marketing initiatives by helping to execute promotional campaigns and events.
– Monitor and track client feedback and address any concerns in a timely manner.
– Provide exceptional customer service, ensuring that every client has a positive experience and feels valued.
– Handle client concerns or issues with professionalism, seeking resolutions that align with studio policies and customer satisfaction.
– Foster a welcoming, inclusive, and community-driven environment where clients feel at home and motivated to reach their fitness goals.
Qualifications & Skills:
– Previous experience in customer service or retail sales, preferably in a fitness, wellness, or hospitality environment.
– Strong communication skills, both written and verbal, with the ability to engage clients and represent the studio professionally.
– Sales-driven mindset with the ability to build rapport, meet targets, and close sales.
– Detail-oriented with strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
– Ability to work independently, as well as part of a team, to achieve studio goals.
– Knowledge of Pilates or a passion for fitness and wellness is a plus!
– Experience with booking and scheduling software is a bonus.
– Ability to work flexible hours, including evenings and weekends, as required.
Perks & Benefits:
– Competitive hourly wage + commission on sales.
– Complimentary classes and membership options.
– Discounts on retail products and services.
– Opportunities for growth within the studio as it expands.
– A supportive, friendly, and positive team environment.
– Access to Pilates and wellness-related education and training.
To apply, please send your CV to: lisa@hiregroundtalent.com