General Manager
Vancouver, BC
Job Description
The Club General Manager is a top executive who has a broad responsibility of overseeing all daily business activities. They are master jugglers who are responsible for developing strategic plans, implementing structure, allocating budgets, inspiring people, communicating business goals, and improving the overall business functions of the entire state of the art facility.
They thrive in a bustling environment and are able to clearly identify, delegate and prioritize tasks. These multifaceted executives aren’t afraid to get their hands dirty as they can be found cleaning changerooms, selling memberships, putting weights away, making shakes, and crunching numbers in the office, but primarily they can be found shaping, leading and motivating a vibrant team. These experienced leaders have an appreciation for and understand fitness, finance, client services, business and most importantly how to engage, recognize, lead, and inspire their team.
Duties and Responsibilities
Oversee all daily business operations
● Ensure the facility is up to par and operationally running at a maximum capacity
● Evaluate and decide upon key investments in equipment, infrastructure, and talent
● Review all departments are on track to reach their departmental goals and adjust the strategic plan if needed.
● Prepare presentations and review with corporate officers
● Consistently lead, inspire and motivate department leads to ensure a smooth trickle effect throughout the entire organization.
● Organize team meetings, team builders and special events
● Assist with designing, creating and implementing marketing campaigns.
● Ensure compliance with all provincial and federal laws
● Ensure compliance with health and safety legislations.
● Maintain fitness equipment and high-quality services are offered.
● Maintain professionalism, energy and enthusiasm
● Provide effective decision-making regarding customer service issues
● Successfully complete ongoing management courses and training
● Stay current on new sales techniques and industry standards
Assist with the recruitment and selection process for managers, supervisors and staff
● Oversee key talent development programs for managers, supervisors and staff
● Ensure all staff understand and embody the company’s vision
Coordinate the development of key performance goals for direct reports
● Coach and develop team members through ongoing training, coaching and support
● Mentor and supervise managers, supervisors and staff
● Develop and groom individuals who can transition into higher positions with confidence
Qualifications:
A university degree in sports science, recreation or leisure studies, health management, physiology, life sciences, business, management, or related field.
● 5 + years facility operations experience
● 5 – 7+ years personnel management experience
● Proven ability to engage, inspire, motivate and lead 200+ team members
● Success in exceeding individual and team sales goals
● All team members must provide a recent Criminal Background Check prior tocommencement of training and/or work.
To apply, please send your CV to: paula@hiregroundtalent.com