Director – Training & Development
Frisco, TX
Job Description
The Director of Training & Development is a “roll up your sleeves” Leader in a lean, fast-paced environment, creating learning plans, developing training, and delivering training to our Developers (franchisees) and their Center Teams. This is a player/coach role and will oversee the Training & Certifications Team and design and deploy initiatives that enable and support HQ. In this highly dynamic and visible role, reporting to the VP, Franchise Operations, you will be creator, builder, program designer, and leader. You will need to be an independent self-starter and builder while connecting key initiatives directly to the actual operations of the business.
To be successful, this leader actively reflects our people, values, and culture while influencing the organization through daily actions, behaviors, and impact. This leader possesses an ROI mentality and methodology for designing, implementing, and evaluating all training and development programs.
Key Responsibilities:
- Develop Training & Development Programs:
- Design and develop comprehensive training programs tailored to the needs of franchisees and their teams, covering all aspects of operations.
○ Develop and lead a fully integrated franchise training and development program with innovative, e ective, and engaging content using a variety of learning modalities, including but not limited to, eLearning and Instructor-led training.
○ Analyze, design, develop, implement, and evaluate franchise training and development programs and instructional content focused on customer service, leadership, and operational excellence.
○ Assess and re-shape curriculum and content for training programs as needed and implement controls to ensure content is accurate/up to date.
○ Execute innovative training best practices measured by key business results, member retention, and talent development.
○ Proactively instill change management tactics to facilitate the implementation of new programs, processes, and initiatives that support priorities.
○ Develop and report on key learning metrics to demonstrate learning effectiveness.
○ Develop and manage certification programs required.
- Ensure Smooth Execution of Training & Certification Programs:
- Draft detailed training schedules to ensure timely and e cient training sessions for all incoming franchisees and their teams.
○ Oversee the logistics of training sessions, including coordination with trainers, securing training materials, and ensuring that all participants have a seamless training experience.
○ Ensure accurate record keeping for all learning solutions to include any areas that may be subject to external audit.
- Continually Monitor, Assess, and Evaluate Training Needs:
- Conduct regular assessments to identify training needs and gaps within the franchise network, and update training programs accordingly.
○ Monitor and evaluate the e ectiveness of training programs through feedback, assessments, and performance metrics, making improvements as necessary.
○ Collaborate with Departments: Work closely with other departments within the corporate o ce to ensure alignment of training programs with overall company goals and objectives.
- Practice Your Craft/Eat The Dog Food:
○ Lead and facilitate training sessions as needed, providing hands-on instruction and support to franchisees and their teams.
○ Become and remain engrained in and certified in all Center operations.
Requirements & Education:
- Minimum of eight years’ experience in end-to-end designing, developing, facilitating, and analyzing multi-unit training, customer service, learning and development programs, with at least five years in a leadership role
- Formal, hands-on Instructional Design education and experience are highly desired.
- Experience and willingness to facilitate training directly to small, and larger audiences
- Clear and succinct communication in a variety of settings and styles and have the ability to convey information to others so that messages are understood, and outcomes delivered.
- Embrace a disciplined approach to planning and prioritizing short and long-term objectives, and will be skilled at filtering and disseminating best practices.
- Demonstrated leadership ability, including mentoring and change management.
- Proficient with Google O ce (Gmail, Sheets, Slides, Doc) and Learning Management Systems.
Supervisory Responsibilities:
This position manages the Training & Certifications Team and partners closely with subject matter experts. Management, mentoring, communication, and interpersonal skills are very important.
Sphere of Interaction:
This role reports into the VP of Franchise Operations and works in close collaboration cross-functionally with the HQ Team and our Developers.
Operations DNA Wheel / Competencies
To perform this role successfully, a person must demonstrate:
Data Driven- Keen use of intellect to understand and use metrics to produce actions and results. Successfully convey facts, data, and information to ADs and internal teams.
Brave- Willing to say hard things for the right reasons. Puts success of the team above personal comfort zone.
Brand Focused- Loyal to brand and formula for success. Committed to upholding brand standards and representing the brand to the highest quality.
Strategic- Equipped to align people and goals. Capability to build the assessment, planning, and execution phases of Center management and development.
Goal Oriented- Always focused on the end, collaborative goal. Leads by example and shepherds a team to arrive at agreed upon goals.
Excellent Communicator- Above average communication skills including a high IQ and EQ communication style.
Interested? Email julia@hiregroundtalent.com for further details.