Studio + Operations Manager

Manchester, UK

Studio Manager & Lead Instructor (20 Teaching Hours Included)
Full-Time | Health & Wellness / Fitness Studio

Overview
We are seeking a highly organized, client-focused Studio Manager & Lead Instructor to oversee daily studio operations while delivering 20 hours of high-quality instruction each week. This role combines leadership, administration, client management, and team coordination to ensure an exceptional studio experience. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced wellness environment.

Key Responsibilities

Studio Operations & Management

  • Serve as the primary point of contact for all studio-related matters.
  • Act as the site Health & Safety Lead, including key-holder responsibilities.
  • Maintain overall studio cleanliness and ensure proper upkeep of Reformer beds and equipment.
  • Oversee all studio communications, including monitoring and responding to email and Momence messages.

Class & Schedule Coordination

  • Manage the full class schedule (Monday–Sunday), ensuring seamless timetable coverage.
  • Coordinate all 1:1 Reformer sessions, scheduling, and instructor assignments.
  • Organise cover for staff holidays and instructor absences.
  • Manage diary changes, cancellations, and session adjustments.
  • Monitor waitlists, moving clients into available slots and ensuring accurate recredits.

Client & Membership Management

  • Oversee all aspects of client membership administration, including block bookings, 1:1 sessions, private sessions, offer packages, renewals, special events, and general enquiries.
  • Process client suspensions, cancellations, upgrades, and downgrades in alignment with studio policies.
  • Manage client payments, new sales, renewals, failed payments, and follow-up communications.
  • Conduct follow-up calls for first-time clients, offer-package buyers, low client/instructor ratings (below 3/5), and non-renewed block packages.

Sales, Stock & Reporting

  • Order and maintain studio stock levels.
  • Complete weekly reports covering enquiries, membership changes, attendance, new sales, renewals, and offer performance.
  • Support monthly reporting in collaboration with the Area Manager.

Team Coordination

  • Lead monthly team training, meetings, and ongoing communication.
  • Manage activity within the studio’s WhatsApp team group.
  • Serve as the primary point of contact for instructors, offering support as needed.
  • Attend at least one class per month led by each instructor for quality assurance and feedback.

Ideal Candidate Profile

  • Previous experience in fitness, Pilates, yoga, or wellness operations (studio management preferred).
  • Strong communication, scheduling, and customer service skills.
  • Confident leading a team and maintaining high performance standards.
  • Proficient with booking/membership platforms (Momence experience an asset).
  • Highly organized, proactive, and committed to elevating the client experience.

Please send your CV & cover letter to jennifer@hiregroundtalent.com