Website Services Operation Manager

Toronto, ON – Remote

Website Services Operation Manager

Our client empowers thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Their mission-critical software fuels our clients vision, supporting millions of business owners around the world in their wellness journeys. With a deep commitment to putting customers first, our client fosters a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

Description:

As a Website Services Operations Manager, you will play a pivotal role in planning and overseeing all customer websites. You will manage a dedicated team focused on delivering quality websites that align with our customers’ brand strategy and vision. Our ideal candidate for this role should demonstrate the following qualifications and traits:

• Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others

• Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations

• Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations

• Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work

• Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology

Responsibilities:

• Lead and align multiple specialized teams (Customer Service, SEO, Design, Website Development, and Copywriting) to deliver premium professional website services that outperform mass-market alternatives

• Develop and execute strategic roadmaps for each functional area while ensuring cross- functional synergy and operational efficiency

• Drive competitive differentiation through premium service offerings, ensuring our website solutions justify higher price positioning compared to self-service platforms

• Establish and maintain service delivery standards across all functional teams that reflect our premium market positioning

• Create and optimize workflows between teams to ensure seamless collaboration and efficient project delivery

• Develop and track KPIs for each functional area, including customer satisfaction, SEO performance, design quality, development efficiency, and content effectiveness

• Lead resource planning and allocation across teams to optimize delivery capacity and maintain service quality

• Build and maintain relationships with key enterprise clients, serving as the escalation point for complex, multi-functional issues

• Guide functional team leaders in developing their teams’ capabilities and maintaining industry-leading expertise in their respective areas

• Collaborate with Product and Engineering teams to evolve our Elementor-based website creation platform and supporting tools

• Partner with Marketing and Sales to develop and refine service offerings that maximize market opportunity and revenue potential

• Establish and maintain quality assurance processes across all functional areas to ensure consistent, high-quality deliverables

• Drive innovation in service delivery methods and team structures to maintain competitive advantage

Qualifications & Skills:

• 7+ years of experience in professional website services or digital agency environment, with at least 3 years in a multi-functional leadership role

• Proven track record of leading and growing multiple specialized teams in a website services context

• Strong understanding of website development principles, SEO best practices, UX/UI design, and content strategy

• Experience with WordPress and Elementor required; working knowledge of HTML, CSS, and JavaScript preferred

• Demonstrated success in premium service positioning and delivery in a competitive market

• Experience setting and achieving KPIs across multiple functional areas

• Strong background in project management and resource allocation across multiple teams

• Excellence in stakeholder management and executive communication

• Experience with enterprise client relationship management

• Background in scaling operations while maintaining quality standards

• Familiarity with Jira and Salesforce preferred

• Bachelor’s degree in Business, Computer Science, Digital Media, or related field; equivalent experience considered

Benefits:

• Extended health care

• Vision care

• Vacation & paid time off

• Life insurance

• EAP

• Work from home opportunities

• Company events & social hours

• Dental care

• Casual dress

• On-site parking

• Discounted/free food

Please send your resume & cover letter to paula@hiregroundtalent.com